Terms & Conditions

Terms & Conditions

The following conditions of booking form the basis of your contract with TargetArb. In these conditons of booking "you" and "your" means the first named person on the booking form or contact email. "We", "Us" and "Our" means TargetArb. 


 The full balance of the invoice for the course booked must be received 21 days before the course start date in order for us to confirm your place on the course. If we do not receive all payments in full and on time, we reserve the right to treat your booking as cancelled by you if we deem it necessary. Overdue invoices will incur an administrative charge of 10% of the total invoice. 

In all cases where any discount is given by TargetArb, such discount shall only apply subject to full settlement at the latest 21 days before the course start date. After this period, the full amount (without discount) plus 10% administrative fee shall be required in settlement. 

 Assessment Fees

All prices provided are inclusive of assessment fee. There are no hidden costs. 

 Cancellation charges

Should you need to cancel your place on the course once it has been confirmed, you must immediately advise us in writing or via email. Your notice of cancellation will only be effective when we receive it in writing at our offices or have acknowledged your email. As we incur costs for course materials from the time we confirm your booking and may be unable to sell your place on the course, the following cancellation charges will be payable. Cancellation 21-14 days before course start date 50% of course fee, 13-1 days before course start date 100% of course fee. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person cancelling. 

When it comes to the training of a candidate, if it becomes clear that an indivdual will not be able to pass the assessment then a discussion will be had with that individual to explain that they will not be put through an assessment. At this point it may be arranged that the candidate can continue on for the duration of the training course so that they may hopefully progress during that time, unless they have been deemed unsafe to continue. No refund will be given in ths situation but we will endeavor to do our utmost to help each candidate to perform as well as they can given the circumstances. 

It is not possible to make refunds for cancellations on or after the start date of the course. All refunds will be at the discretion of TargetArb and each case will be looked at individually.